How to avoid “Sorry, I don’t understand. Can you repeat please?” in a dialogue system

In this talk, Alessandro Mazzei will present the results of a project developed with TIM about the improvement of a dialogue system in the domain of customer service for TELCO. The idea is to compensate for the lack of linguistic information by predicting the intentions of the humans on the basis of domain knowledge.

When: On 23th April at 11.30 am


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